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Visit our store (Parkplein 1, 9000 Ghent) Ordered before 5pm, sent the same day

Customer Service

How to return

We understand that you might simply not like what you see once you get it. No hard feelings, you can get a refund.

Important 
information

  • Items (unworn and complete with tag, except from sale items) can be returned within 14 days after the package reached you.
  • All shoes must be tried on a carpeted surface in order to keep the soles of the shoes intact in case you want to exchange or return them.
  • In the interests of hygiene we do not offer refunds on pierced jewellery, underwear, swimwear or beauty items.
  • Items in sale can only be returned to exchange it for another size
  • Returns that are damaged, soiled, washed, altered or worn (other than to try the item on) will not be accepted.
  • Charline’s Closet reserve the right not to compensate for returned packages lost under shipping

 

Return address

In order to make the return process go easy, please make sure your name is written somewhere in the package so we know who’s the sender.

Once your parcel is packaged up, all you need to do is drop your return at your local Post Office (costs for shipping are at your own expense). Where possible, make sure you get proof of postage from your Post Office and keep it safe until your return has been completed. You can send the package to:

Charline’s Closet
Parkplein 1
9000 Gent
België

You can also return your items in our shop for free(see address above). You can choose another item, get a gift card or choose to get a refund on your bank account.

 

Refund

All refunds will be carried out primarily through the same payment option you used for your purchase. It can then take up to 14 working days for the funds to appear back in your account, depending on your bank or card issuer. If the product is damaged or worn, we can’t do the refund. If you need the item in a different size or colour, you’ll need to place a new order.